The challenge to do more with less is industry agnostic, almost everyone, everywhere is being given that challenge. Since service level expectations are rising but budgets are tightening, companies are constantly looking for ways to become more efficient while improving customer satisfaction.
For the past few decades, Finance or Human Capital leaders have been under pressure to reduce cost and improve profitability and employee satisfaction. In the late 90’s organization implemented ERP system, best of Brid solution and make them coexist.
Most work in enterprises today is still being performed manually, leveraging multiple systems ERP, Cloud, homegrown system… Maintaining system is not sufficient now you need to integrate them from on-premise to Cloud!
The first response to do more with less was Shared Services Center (SSC). The creation of Shared Services Center (SSC) reduced cost and improve efficiencies. Over time the pressure on the SSC owner rise to the point hey decided to create off-shore SSC in India, Phillippines… Those offshore SSC allowed to reduce cost, respond to a larger geographic footprint to support, improve levels of service, the main objective was to improve while keeping the overall cost of operations low.
The offshore SSC allowed Organization to relocate office jobs to countries with lower labor costs but equal expertise. This involves setting up a remote staff who will perform some, of the most repetitive non-value, added task so your team can focus on the core of your business. Unfortunately, this option had his limits, it was still manual task perform in another location. A lot of manual tasks are still performed in organization creating a risk of errors and taking the time to correct them. A lot of employees are doing still nondecision-making task that could be automated to reduce errors
Achieving a top-performing shared services organization is a complex effort, particularly because SSCs are often built from decentralized units with different maturity process levels, cost structures, and cultures. Usually, organizations respond to these challenges by standardizing processes, optimizing tools, relocating services, or by implementing new forms of enabling technology.
Today the costs have reached a point where the benefits of moving labor time zones away simply don’t equal the investment. There is no “next India” or “next Philippines.” Analyst estimate that 80% of employee’s hours are spent on manual and unfulfilling task.
The question is what organization can implement today that will exceed traditional improvement approaches? We believe the solution reside in RPA!
What is Robotic Process Automation (RPA)?
Robotic Process Automation or RPA, is a technology solution that allows your organization to automate repetitive task and rules-based processes through computer software. RPA will define steps at the “keystroke” level of detail using RPA robots or “bots” will perform the task for your employees. You leverage configurable software to perform the tasks you assign and control. It is like creating and having a digital workforce. The RPA interact with any system or application (cloud or on premise) the same way you do. You do not need to code anything it is non-disruptive, non-invasive, and easy to use.
The rise of robotics will help to eliminate repetitive task and let employees focus on value added task, allowing them to apply their innate creativity and problem-solving abilities.
So the question to ask is – which tasks require no decision-making in your organization? Are they repetitive? Why are they note Automated yet?
In few clicks, the bots will help you to connect your solutions, so they can start to exchange data. The bots will help you to transform data so each of your systems can consume it. Finally, the bots will help you to automate processes, reduce cost, and reduce time.
On of the key use of those Bots is in processes with heavy data entry:
Claims/Booking/Invoice data entry and processing
Journal Entry Processing
GL Monthly Close
Supply chain/ Supplier Relationship
Bill of maintenance
Human Resources Processes
Employee on-Boarding and Exiting Processes
The bots can also be used for data Transformation and Mapping, or Workflow, connect an OCR system, as a connector in between ERP’s, SuccessFactors and Oracle Cloud ERP for example or to monitor or process. The usage of the bots is huge and we will cover it in our next blogs.
What Is The Benefit Of Using Bots?
The Bots are 4-5 time faster than Employees and can work 24/7. The bots will bring a cost reduction of 50%! Bots are predictable, consistent, error-free and scalable. Employees are happier has they focus on time on high-value activities increasing morale, job satisfaction, and productivity.
Robots or Bots, are about 5 times faster than the average employee and can operate around the clock, allowing more tasks to be handled at any given time.
Accuracy Via Automation
Through automation, the risk of human manual error is reduced.
Better Resource Utilization
Employees can be freed up to focus on more value-added tasks. Organizations that use Robotics get more value for the cost and are able to scale up activity without needing additional resources.
With improved performance, 24/7 output, elimination of errors and the time spent to correct them, and a better and smarter utilization of resources the ROI is in weeks.
Do I Need To Be A Robotic Expert?
Processes are designed to be created, maintained and managed by business users. Usually, RPA System are building blocks are designed for re-use and are interlinked to produce end to end processes. They will allow you to:
Lower the cost of maintenance
Reduce the time required to adapt to third party system changes
More information on RPA
What knowledge workers stand to gain from automation, Harvard Business Review
Building A Center Of Expertise To Support Robotic Automation, Forrester
Interested in learning more about how you can take advantage of Robotics, or are you looking for some help on defining your RPA strategy to support your digital transformation? The Ataway RPA team is here to help you and make your digital transformation a success. Consider talking to one of our local Ataway offices. Ataway has worked on several Cloud activations and can help you. Consult with Ataway’s team of experts today to learn more or send us an email: firstname.lastname@example.org .